Executive Assistant to Chief of Staff: Navigating Cultural Challenges with Confidence and Skill
Moving from Executive Assistant to Chief of Staff is more than a title change. It means stepping into bigger responsibilities, handling cultural differences, and building strong relationships. Rhea Concepcion shared how she grew from a 24-year-old EA at EY into a seasoned Chief of Staff working across global companies. Her story is packed with lessons for anyone navigating growth, leadership, and cultural challenges.
Key Takeaways
Ask for more: Growth comes when you raise your hand and take on responsibilities beyond your job description.
Adapt to culture: Different markets and companies have unique ways of working. Adjusting quickly is critical.
Balance kindness and strength: Being kind is not weakness. You can be respectful and still move priorities forward.
Notable Quotes
“Every region has its own rhythm, culture, and way of doing business.”
“The unknown is a constant companion in being a chief of staff.”
“Be different, be the 1%. If there are 10 EAs, be the best EA.”
Real-World Applications
Proactively seek growth: At EY, Rhea told her boss she could do more. Soon, she was organizing client events and industry conferences. Example: If you’re an EA, ask to take on one small project outside your core tasks to show initiative.
Adapt to local norms: In Singapore, work was fast-paced; in Denmark, collaboration mattered more. Example: If your team is global, adjust how you communicate deadlines based on cultural expectations.
Lead with kindness: Rhea stressed that being kind while pushing priorities builds respect. Example: When chasing a delayed report, frame it as collaboration instead of blame.
Rhea’s story shows that moving from Executive Assistant to Chief of Staff is about more than skills. It’s about curiosity, adaptability, and courage. Success comes when you ask for more, stay grounded in uncertainty, and treat people with respect. Growth isn’t handed over—it’s claimed with confidence and kindness.
Time Stamps:
00:44 Starting as an Executive Assistant at Ernst & Young
04:04 Global Experiences and Adaptability
09:51 Emotional Challenges and Management
12:22 Communication and Building Relationships
18:01 Navigating Uncertainty
23:09 Advice for Aspiring Chiefs of Staff
26:27 Raising Your Hand for Opportunities
About The Author
Emily Sander is an ICF-certified leadership coach with more than 15 years of experience in the business world and the author of Hacking Executive Leadership. She’s been featured in several print publications, online articles, and podcasts, including CEO Today Magazine, Leading to Fulfillment, and Leadership Powered by Common Sense.
Emily has a passion for helping business leaders reach their full potential. Go here to read her story from seasoned executive to knowledgeable coach. If you want to send Emily a quick message, then visit her contact page here.