Thriving as a Chief of Staff: Four Quadrants from Entry-Level to Strategic Partner
Being a Chief of Staff isn’t about a single job description. It’s about trust, adaptability, and knowing when to step up or step back. Richard Charette, who served in several Chief of Staff roles at Wells Fargo, shared how the position evolves through four stages—from handling basics to becoming a trusted strategic partner.
Key Takeaways
Start small to build trust. Even simple tasks matter at the beginning.
Adopt a beginner’s mind. Treat each new executive as unique.
Progress happens in stages. The “four quadrants” model shows how the role grows.
Notable Quotes
“If you can’t do the little things, you can’t do the big things.”
“A chief of staff needs a beginner’s mind. Assume nothing with a new executive.”
“Trust takes time. You can’t force it. It’s organic.”
“Being a Chief of Staff is like being a samurai: you serve with skill, humility, and discipline.”
Real-World Applications
Quadrant One – The Basics
Example: Set up your executive’s email or prep their meeting notes. Doing this well builds trust for larger responsibilities later.Quadrant Two – Team and Partner Support
Example: Coordinate across departments to fix a process issue. You’re now extending your executive’s influence beyond their desk.Quadrant Three – Representation
Example: Step in to lead a stakeholder meeting when your executive is delayed. You’re representing their voice and judgment.Quadrant Four – Strategic Partner
Example: Join your executive in planning a quarterly leadership offsite. Your perspective is now part of shaping the strategy.
The Chief of Staff role is less about titles and more about trust, ownership, and alignment. Start small, stay patient, and focus on service. Over time, the progression through the four quadrants can turn a support role into a true partnership.
Time Stamps:
03:09 Defining the Chief of Staff Role
11:13 Introduction to McChrystal Group
14:44 The Four Quadrants Model
21:47 Building Trust and Patience
25:37 Extreme Ownership
28:12 Service Mindset and Responsibilities
32:30 Holistic Approach to Performance
40:06 Alignment Coaching and Its Importance
Links Mentioned:
Connect with Richard Charette on LinkedIn: linkedin.com/in/richard-m-charette-738a55
About The Author
Emily Sander is an ICF-certified leadership coach with more than 15 years of experience in the business world and the author of Hacking Executive Leadership. She’s been featured in several print publications, online articles, and podcasts, including CEO Today Magazine, Leading to Fulfillment, and Leadership Powered by Common Sense.
Emily has a passion for helping business leaders reach their full potential. Go here to read her story from seasoned executive to knowledgeable coach. If you want to send Emily a quick message, then visit her contact page here.