Redefining Success as Chief of Staff in a Global Organization
The Chief of Staff role is often misunderstood. Some see it as support work. But in a global company, it can shape strategy, drive alignment, and unlock team performance. This conversation shows how the role can evolve when done right.
Key Takeaways
The role is what you make it. It can be tactical or highly strategic depending on how you shape it.
Self-awareness matters. Know your strengths and build around your weaknesses.
A Chief of Staff should enable others, not just execute tasks.
Notable Quotes
“The role is really whatever the person wants to make out of the role.”
“This is not a backseat position, this is a driver position.”
“My role is to ensure that the functionality of the department is operating to best of its ability.”
Real-World Applications
Build Around Your Weak Spots
Example: If operations is not your strength, hire or assign someone who excels there. This frees you to focus on strategy and decision-making.Stay Close to the Work
Example: Even if you are not executing, stay informed. Join key discussions so you can step in when needed and guide decisions.Create a Thought Partnership
Example: Be the person your principal can brainstorm with. Offer honest feedback and new ideas, even when it is uncomfortable.
Success as a Chief of Staff is not about checking tasks. It is about driving clarity, enabling leaders, and thinking ahead. And when done well, the role becomes one of the most important seats in the organization.
Time Stamps:
00:33 Marathon Journey
01:40 Chief of Staff Role Introduction
02:25 Initial Hesitations
03:38 Open and Transparent Conversations
05:01 Defining the Role
11:57 Building a Team
15:02 Collaboration with Other Chiefs of Staff
17:58 Navigating the Role
23:05 Interaction with the CEO
26:55 Advice and Reflections
About The Author
Emily Sander is an ICF-certified leadership coach with more than 15 years of experience in the business world and the author of Hacking Executive Leadership. She’s been featured in several print publications, online articles, and podcasts, including CEO Today Magazine, Leading to Fulfillment, and Leadership Powered by Common Sense.
Emily has a passion for helping business leaders reach their full potential. Go here to read her story from seasoned executive to knowledgeable coach. If you want to send Emily a quick message, then visit her contact page here.